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Last updated: October 28, 202
XOLOTL SHIPPING POLICY
WHERE ANCIENT RITUAL MEETS MODERN LUXURY
At XOLOTL, every order is more than a shipment. It is an extension of our commitment to thoughtful craftsmanship, exceptional care, and the art of presentation.
From our hands to your home, each order is carefully prepared to ensure your XOLOTL experience begins the moment your package arrives.
ORDER PROCESSING
Orders are typically processed within 2–3 business days, excluding weekends and holidays.
Each order is carefully inspected, packaged, and prepared for shipment.
During periods of increased demand, promotional events, or holidays, processing may require additional time. Customers will be notified if significant delays are anticipated.
DOMESTIC SHIPPING
XOLOTL currently ships within the United States.
We primarily use the United States Postal Service (USPS), including Ground Advantage and Priority Mail, where available.
Available shipping services and their associated costs are displayed during checkout.
Shipping charges are calculated based on the destination, package characteristics, and selected shipping service.
DELIVERY ESTIMATES
Delivery estimates are provided during checkout when available.
Please note that estimated delivery times begin after an order has been processed and accepted by the shipping carrier.
Transit times may vary due to weather conditions, carrier operations, holidays, or other circumstances outside XOLOTL’s control.
Delivery dates are estimates and are not guaranteed.
ORDER TRACKING
Once your order has shipped, a shipping confirmation will be sent to the email address provided during checkout.
When tracking is available, your confirmation will include a tracking number so you can follow your package’s journey.
Please allow time for the carrier’s tracking system to display its first update.
SHIPPING DELAYS
While we take great care to prepare and dispatch orders promptly, occasional shipping delays may occur.
If your order appears significantly delayed, please contact us at xolotl@xolotlproducts.com with your order number.
Our team will gladly assist you in reviewing the available tracking information and determining the appropriate next steps.
DAMAGED PACKAGES
Every XOLOTL order is packaged with attention to presentation and protection.
If your order arrives damaged, please contact us promptly at xolotl@xolotlproducts.com.
Include your order number and photographs of the damaged product and packaging so our team can review the situation and assist with an appropriate resolution.
Please retain the original packaging until your inquiry has been reviewed.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete shipping information at checkout.
If you discover an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to accommodate address corrections before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
INTERNATIONAL SHIPPING
At this time, XOLOTL ships exclusively within the United States.
International shipping may become available as our brand continues to expand. Updates will be announced through our official website.
CUSTOMER CARE
For questions about your order, shipping, or delivery, please contact:
XOLOTL Customer Care
844-996-5685 (844-9XOLOTL)
We are committed to providing thoughtful, attentive service throughout your XOLOTL experience.
XOLOTL
Luxury Care for Legendary Skin.
Skin. Scent. Ritual. Adornment.